Customer Service Excellence
Bill Parcells
Max Kalehoff
Does your customer service
- Support or negate your marketing & sales strategy?
- Build customer loyalty?
How effective is the process? How committed are your people?
Role Success ProfilingRecruitment SupportSalary Reviews Succession and Career PlanningCoaching and Leadership DevelopmentTrainingPeople and Performance ManagementOrganisational Development and PlanningManagement Support ResourcesSafety and Quality ManagementEmployment Contracts and AgreementsOutplacement Support
DSTpeople4business offers a practical solution to increase your ability to retain customers
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How it works1Review current customer service issues & challenges 2Understand staff perceptions & system effectiveness 3Design a tailored programme, remedial or proactive 4Workshop customer service fundamentals 5Advanced skills workshop option* 6Review & recommendation 7Ongoing Customer Service monitoring & coaching* * You choose how much help you want, from light support training to a complete solution, depending on your business context/ resources. |
Customer Service Excellence
DSTpeople4business provides affordable packaged HR tools. The Training packs help business owners and organisation leaders achieve success through proactively lifting their staff’s skills.
Flexible levels of support are available.
Contact us now to discuss your needs.
Our HR Management integrated solutions allow you to build a solid base to manage your people using integrated HR information and processes.
Combined solutions which you may want to consider
Customer Service Excellence training can be run in conjunction with
What they say
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The refresher training for our Sales/Account Management team we recently conducted proved to be of great benefit in honing those skills we all to often let slide. John, Gordon and the team provided a great learning environment for all levels of attendees, we will be revisiting this on an Annual basis to help with a variety of people in our business. |
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